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New EPP line activation waiting time
Hi! On November 28 around 19:30 (MT) I ordered two BYOD plans through EPP portal, both with $60 Unlimited CAN-US 100 5G+ plan (along with $5 PAP discount and 24 months $15 bill credit, so $45 each li...
Hello, if you signed up for eSIM for your EPP lines, you can just call EPP customer service (+1 844-888-4440) and they'll process your new lines for you. I called them yesterday and they just activated my new lines during the call. Also don't forget to confirm all the discounts, credits, etc with customer service.
I too have been waiting for them to process my new EPP accounts. I signed up for 2 new plans on the 29th, it's been 7 days now and not a word.
I'm already starting to regret signing up with Telus and I am not even a customer yet! I've messaged support, hopefully they can look into it.
Hello, if you signed up for eSIM for your EPP lines, you can just call EPP customer service (+1 844-888-4440) and they'll process your new lines for you. I called them yesterday and they just activated my new lines during the call. Also don't forget to confirm all the discounts, credits, etc with customer service.
Thank you for the phone number! I turns out Telus was never going to process the order and not tell me there weren’t, because I was missing the IMEI number, which they never asked for. The EPP agent was able to cancel the online order and just process a new order with the same plan. I should have done this a week ago.
