Forum Discussion
Need help retrieving a puk for my sim
Unable to make or receive calls
TELUS_Support
Official Support Team
Official Support Team777 We can help with the PUK code :). Just to be clear, though: the SIM PIN is user enabled but we've sent you a private message to help you out with the PUK.
Two weeks ago telus gave me a new puk as I had problems prior same issues but was able to make phone calls
This time I can not make or recieve calls
Not a happy person right now
This is my life line as I live on a small Island and donot have access to a telus store
Shows it is enabled but my phone says differently
The puk worked for one day only
I tried taking it out and putting back and tried the puk again and did not work
I only have one chance left before it locks permanently.
Been unable to get ahold of you people for 2 weeks.
Here is my account information
Telus account # 12212762
SIM card # 8912230000185118668
Version IPhone 8plus 16.7.10 IOS
IMEI# 359499088077814
Last puk # telus gave me 86428578
Thank you kindly
Faye H
- TELUS_Support
Hello 777, can you please send us a private message? We'll need access to your account in order to retrieve the PUK code of your SIM card.
