Forum Discussion

777's avatar
777
Neighbour
10 months ago

Need help retrieving a puk for my sim

Unable to make or receive calls
777's avatar
777
Neighbour
10 months ago
Yes I need a puk #
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
10 months ago

777 We can help with the PUK code :). Just to be clear, though: the SIM PIN is user enabled but we've sent you a private message to help you out with the PUK. 

  • 777's avatar
    777
    Neighbour
    10 months ago
    Two weeks ago telus gave me a new puk as I had problems prior same issues but was able to make phone calls
    This time I can not make or recieve calls
    Not a happy person right now
    This is my life line as I live on a small Island and donot have access to a telus store
    Shows it is enabled but my phone says differently
    The puk worked for one day only
    I tried taking it out and putting back and tried the puk again and did not work
    I only have one chance left before it locks permanently.
    Been unable to get ahold of you people for 2 weeks.
    Here is my account information
    Telus account # 12212762
    SIM card # 8912230000185118668
    Version IPhone 8plus 16.7.10 IOS
    IMEI# 359499088077814
    Last puk # telus gave me 86428578
    Thank you kindly
    Faye H

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      10 months ago

      Hello 777, can you please send us a private message?  We'll need access to your account in order to retrieve the PUK code of your SIM card.

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