Forum Discussion

Neighbour

2 years ago

Need help retrieving a puk for my sim

Unable to make or receive calls

Neighbour

2 years ago

Yes I need a puk #

TELUS_Support
Official Support Team
2 years ago
777 We can help with the PUK code :). Just to be clear, though: the SIM PIN is user enabled but we've sent you a private message to help you out with the PUK.
- 777
  Neighbour
  2 years ago
  Two weeks ago telus gave me a new puk as I had problems prior same issues but was able to make phone calls
  This time I can not make or recieve calls
  Not a happy person right now
  This is my life line as I live on a small Island and donot have access to a telus store
  Shows it is enabled but my phone says differently
  The puk worked for one day only
  I tried taking it out and putting back and tried the puk again and did not work
  I only have one chance left before it locks permanently.
  Been unable to get ahold of you people for 2 weeks.
  Here is my account information
  Telus account # 12212762
  SIM card # 8912230000185118668
  Version IPhone 8plus 16.7.10 IOS
  IMEI# 359499088077814
  Last puk # telus gave me 86428578
  Thank you kindly
  Faye H
  - TELUS_Support
    Official Support Team
    2 years ago
    Hello 777, can you please send us a private message? We'll need access to your account in order to retrieve the PUK code of your SIM card.

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