Forum Discussion
My Telus error after eSIM conversion
I converted my iPhone physical SIM to eSIM and now My Telus app errors out and cannot see my usage or even my plan details. Only billing info is available. Same errors with my Telus site. Phone works ...
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Community Manager
Community ManagerThat's a good question. From what I understand here in Canada the info on your plan will always link to the primary SIM. I checked with our Mobility network team and they said since you can still use the phone, it's most likely an issue you'd need our Mobility team to correct for you. Give them a shout at 1-866-558-2273 and they can take a look.
The problem affecting iPhone users and no ETA yet on a solution.
