Forum Discussion
Issues with Offer Redemption and Customer Service
I've been with Telus for almost 12 years and have ALWAYS had stellar service from them. Both reasonable and human, but now Everytime I call, nobody seems to have any authority at all even "at the hig...
IMO, Telus loyalty department today would break the bank.
There is now much more issues with the adaption of new tech moving to the cloud. Most foreign support staff get paid less then local but more than their own country. Well intentioned, and in one case overeducated for the job, but yes I have not experienced an agent outside the country able to do or credit. They appear to assist those that need help in how to operate a working system.
To put what you're saying in plain terms, sounds like Telus is phasing out customer loyalty and retention, outsourcing to other countries for cheaper labour, and hiring low-wage foreign "smooth talkers" to talk you in circles until you either feel good about getting nothing or until you give up in frustration.
As far as the "break the bank" comment - I'm calling BS on that. Telus is constantly tooting their own horn on their website and advertising about being "the giving company" and how deeply they care for seniors and low-income and foster kids, yada yada yada. To say they can't afford to have a department for customer complaints resolution is just laughable.
Thanks for replying, I think you've pretty well confirmed that I'm gonna look for other providers.
