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IPad Pro
Any body here had experience with Ipad Pro orders? When I ordered I was told that shipping would take 1 week. When I go online with a purchase order number it says 3-4 weeks. Any body got it faster t...
Hey there,
I totally understand the frustration you all are feeling. We all got excited about ordering the latest and greatest iPad, and the wrong expectations were set with the estimated delivery dates.
Reading on multiple forms online it seems this issue is effecting the majority of carriers in Canada, and retail stores. It appears the issue lies with Apple rather than the carriers. It seems during COVID-19 Apple is experiencing their own delays and have changed their process on shipping inventory to carriers. Carriers are unable to provide an estimate to customers, because Apple is not updating the carriers on delivery estimate.
What can we do?- Wait for stock to come in for providers, so they can ship the iPads to us.
- Cancel the order, and wait until stock is updated, and re-order (would take longer than first option)
- Cancel the order, and get a different iPad.
- Cancel the order, and don't get an iPad.
The good news is we are not being charged for the plan attached to the iPad, since it has not arrived, and has not been activated. So we are at no financial loss, just running out of patience.
I agree, non of the options are good ones, but I personally will do my best to remember during COVID-19 businesses (telcom providers, amazon, etc) are all having to deal with new challenges, using resources to find work-around's, and are not purposefully delaying our shipments.
BrandonT
TELUS Team Member
TELUS Team MemberHi Meowmix ,
You make some very valid points. I agree the website stock availability messages are somewhat confusing. Ill try an decrypt these statuses.
Why does Telus show "Available online: In stock", and underneath shows "Limited stock available, please allow 6-8 weeks for delivery." If they have stock, don't you think the delivery date would be 3-5 days and not 6-8 weeks?.
- Available online: In stock = It's in stock, and will be shipped within X business days.
- Available online: In stock (Limited stock available) = Stock is on its way to the TELUS warehouse from the manufacture. Instead of saying out of stock, we allow our customers to "pre-order" the device since we know there are more coming.
- Out of stock = We have no stock, and have not received any confirmation of shipment to the warehouse from the manufacture. Ordering the device is blocked, since we have no idea when stock will be replenished.
I know Apples website gets things faster and it's their own store but shows 3-4 weeks as delivery compared to 6-8 weeks with Telus.
- From Apples website, the device is going from Apples warehouse > to a courier > to your door.
There are only two points of delay during COVID-19. Apples warehouse delays, and their courier delays. - From TELUS website, the device is going from Apples warehouse > to a courier > TELUS warehouse > to a courier > to your door.Since there is almost double the steps for TELUS inventory, more areas of delay during COVID-19 since there are multiple parts involved (Apple, Apples courier, TELUS, UPS/Canada Post). All these factors results in our delivery estimates doubling.
Bell furthermore has some locations which have stock and are open. Telus? Most locations open up on the 29th. Verified this with the store manager at Scarborough Town Centre / Markville Mall. Bell has them in stock on their website and shows 3/5 day delivery.
- In regards to BELL and their inventory, I can only make assumptions such as: They received a larger order, they sell less inventory, or there warehouse is closer to Apples and receives shipments faster. This may or may not be factual, but hopefully that helps answer your question a bit.
It seems you have helped another user on another thread to have their order expedited. Are you able to do that for some of us here as well?. If so can u?
- I am proactively doing everything in my power to help our customers impacted by these high shipping delays. This includes your order too. Since this forum is not an official channel for TELUS support, we are unable to ask for specific information that identifies yourself, or your order to confirm there is no errors such as incorrect address. Its also unsafe to private message or post these details anywhere on this forum. I would suggest reviewing all your order details sent to your email and confirm the shipping address is correct as this can delay your delivery further. With all this being said, I will contact our webstore team, and fulfillment center to constantly make them aware of the effects the delays are causing which has sped up shipments previously. It all depends on where the delay is. Please know we will do everything on our power to ensure you receive your order as soon as possible.
TELUS Employee & Neighbourhood Volunteer :black_small_square: Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].
BrandonT As for Telus placing orders of iPad Pros from Apple and its partners, do you just order what is currently listed/needed for your inventory and orders that have been placed by customers, or do you also place additional stock volume to be able to accommodate (or in anticipation) of future orders?
- Wow that's a long time!
I really should've bought it when it came out.
Thanks for your reply! - Hello ohohzaximo
They probably only order once a month or twice a month with the total of orders they get from customers. I ordered mine mid June and got it beggining of September.
Apple is also having a huge backlog with their orders of the IPad Pro too. Remember Apple also reserves most stock for their own orders from their stores and their website.
