Forum Discussion
Getting Charged for local calls on an unlimited calling plan
Hi, I want to start with that fact that I very disappointed with the Customer Service that TELUS provides under the name of premium service. Impossible to get a hold of a real person and the BOT ke...
NFtoBC
Community Power User
Community Power UserI’m wondering if your number is call forwarding incoming calls to a third party service? The fact that while most of the calls are 1 minute, one is 2 minutes, suggesting there was some sort of conversation or message left. I suggest checking your call forwarding options in settings to see. This might be call forward busy, call forward no answer, etc., depending on your phone.
The numbers showing in the bill is the voicemail number that SaskTel use for its voicemail service. It is just like +1-647-637-7243 that is used by TELUS. I never called the number directly but the call is obviously getting forwarded to the voicemail if the person I am calling doesn't pick up the call. And it is a local number ( 306.520.6245) . I should not be charged if the call is going to the voicemail.
I don't have any call forwarding on my plan. They only reason call forwarding was showing up on the bill was the calls i was calling were showing originating from call forwarding.
If the call was being forwarded to an international number, I would have got a warning that I the call is being forwarded and there might be charges involved. I had no such warning as far as i can remember.
I tried explaining the same thing to the call Rep and she was unable to understand anything and telling me that i don't have Call forwarding on my plan, which makes no sense. They would provide no explanation besides that I am getting charged for a call that was forwarded.
It is pathetic to have a poor service like this. I too work in the telecom sector and errors happen but they can be fixed and issues resolved quickly and not wasting time of the customer who is paying for a "SERVICE". Should have been a quick fix or whatever TELUS what to do to make sure that it doesn't happen in the future but no I have to waste my whole day for this and then TELUS would only refund me $11 when the calls costed be $13+.
