Forum Discussion
Experiencing Dropped Calls
Every phone call is like a seance -- "Can you hear me? Hello? Hello? Anyone there?"
Why the hell am I paying so much money for cell service when I'd be as well throwing a message in a bottle in the...
FuzzyLogic
Community Power User
Community Power UserDepending where you are their may be limited coverage. Have you visited this Telus web page:
5G and 4G LTE, HSPA+ & LPWA network coverage map | TELUS
There is an option there to report an issue as well.
Thanks for the info.
Map says I have 5G coverage, but I clearly don't.
TELUS_SupportOfficial Support Team
Have you checked in with our Mobility team to see if they could assist?
- FuzzyLogic
I live in downtown Edmonton and have a Telus cell tower about a block away. I frequently have to use wifi calling as I'm lucky to get 1 bar. This is due to the many concrete buildings in the vicinity as well as the building I live in being concrete.
If possible enable wifi calling to help with calls.
Na it's due to poor network coverage. Inside I can see but outside... No. That's just **** coverage. Also the tower you are seeing is probably a backbone tower that just carries traffic to their network. Not an actual cel tower. Telus used to have amazing coverage but they really borked things in my area a few years ago with their 5G rollout. Not sure what they changed but even voice service is not reliable anymore. 😞
