Forum Discussion
Experiencing Dropped Calls
Every phone call is like a seance -- "Can you hear me? Hello? Hello? Anyone there?"
Why the hell am I paying so much money for cell service when I'd be as well throwing a message in a bottle in the...
FuzzyLogic
Community Power User
Community Power UserDepending where you are their may be limited coverage. Have you visited this Telus web page:
5G and 4G LTE, HSPA+ & LPWA network coverage map | TELUS
There is an option there to report an issue as well.
My area claims to have full coverage even for 5G but it doesn't work. Telus has come out to my neighbors a few times and "check" it. And it's always the same. "No it's fine" but it's not. Voice calls constantly cut out or disconnect and 5G is very spotty. I finally set my phone to use LTE as that is at least slow but reliable.
I tried that, but it's still useless. But thanks for the suggestion
Thanks for the info.
Map says I have 5G coverage, but I clearly don't.
TELUS_SupportOfficial Support Team
Have you checked in with our Mobility team to see if they could assist?
- FuzzyLogic
I live in downtown Edmonton and have a Telus cell tower about a block away. I frequently have to use wifi calling as I'm lucky to get 1 bar. This is due to the many concrete buildings in the vicinity as well as the building I live in being concrete.
If possible enable wifi calling to help with calls.
Na it's due to poor network coverage. Inside I can see but outside... No. That's just **** coverage. Also the tower you are seeing is probably a backbone tower that just carries traffic to their network. Not an actual cel tower. Telus used to have amazing coverage but they really borked things in my area a few years ago with their 5G rollout. Not sure what they changed but even voice service is not reliable anymore. 😞
