Forum Discussion
Experiencing Dropped Calls
Every phone call is like a seance -- "Can you hear me? Hello? Hello? Anyone there?"
Why the hell am I paying so much money for cell service when I'd be as well throwing a message in a bottle in the...
TELUS_Support
Official Support Team
Official Support TeamHey- Thanks for bringing this to our attention. We take your feedback seriously and will work to make things right. How can we assist? Have you replaced a new sim card?
How would a SIM card cause this? This is a problem with a poor network. If the SIM card was the issue the phone wouldn't even connect. SIM card just authorizes the phone to be on your network. Has nothing to do with poor signal due to poor network rollout. You claim I'm well within the 5G coverage area but my 5G barely works. I have to force my phone back to LTE to get reliable service data wise. Phone calls. Yea that's a lost cause. Voice calling on my cellular phone is NOT reliable in my area anymore. Not sure what Telus has changed. Voice service was spotty in my building years ago but since the 5G rollout it's NOT at all reliable.
- TELUS_Support
Have you had the chance to speak with our Mobility team about this?
No, I can't talk to anyone because (a) you have removed all forms of contact in favour of stupid useless chatbots *except* ... and this is the funny part ... telephone. Can you see the problem? I can call the phone number, wait in the queue for an hour listening to how important my call is to you and why don't I go to w w w telus dot com bla blah blah, then when I get through the call goes like this: "Hello? Hello? Can you hear me? Hello? Hello? Anyone there?" click.
And how do I turn off those stupid You earned the First! badge on TELUS Neighbourhood messages?
We don't need no stinking badges.
No new SIM, same phone, same address, just service has been declining for years to the point where it's unusable now. *If* it connects at all, voices are garbled, or one party can't hear the other at all. Map says I have 5G coverage, but I clearly don't.
Yup. Service wasn't TOO bad back when I had my S7. Had a couple dead spots in my apartment building but as long as I went to the street or stood by a window it was ok. Once they rolled out 5G... Service sucks even worse. Even standing outside my building it's like you describe. Calls keep cutting out and disconnect. I am in Penticton and a 2 to 4 min drive to the center of town depending on traffic. So in no way out in the boonies. I've been with Telus for my cel phone for almost 20 years but am getting tired of this garbage. I've been looking at going with a different carrier since Telus doesn't seem to want to fix it. And I'm not the only one in my building. A few other neighbors that I have talked to that are on Telus are getting sick of it and looking at switching to someone else. Thankfully their Fiber service is at least reliable but it seems the only service that is in my are. Hope I never have to call 911 with how crappy and unreliable cel service is now.
