Forum Discussion
Can't cancel Telus Mobility
Tried signing on for 3 cell lines. But after couple weeks sim cards never showed up, so gave up and called Telus to cancel sign up... Long story short - over a period of time I have spent 8 hours t...
As of Feb 11, on my Credit Report, it is still showing a Telus bill of $229.00
Since the SIM cards never showed up, we gave up and canceled the new mobility account within a couple weeks.
The account was never activated with the SIM cards. No cell lines were ever activated, I have spent a total of 8 HOURS talking to Telus … and nothing changes.
But the Telus fraudsters will NOT take the steps to stop it showing up on the Credit Report.
We are renewing our mortgage in a couple months. Any drop in our credit rating will cost us thousands of dollars.
RSR
TELUS_Support
Official Support Team
Official Support TeamCan you send us a private message? We can look into this for you.
How do we send "us" a private message?
Dimo-XModerator
No worries, we sent you a private message.
The 'private messages' just send a link that 'verifies'. But never leads to anywhere.
And now there is a new bill out that is charging for a service that I do not have. The Telus page in bold lettering says the account that was never initiated, IS CANCELLED. Yet, a new bill comes out today with new charges for March. Seems that I am to pay a small fee per month for a non-existent service, for as long as I live. I suppose I could just pay it and write off the few hundred dollars a year indefinitely as a punishment for interacting with Telus ... but I can't pay it - BECAUSE THE ACCOUNT DOES NOT EXIST
Amazingly, the bill includes taxes for services that I am not signed up for, and do not use. What is Telus thinking? Are they remitting tax payments on accounts that do not exist? You would think that that is going to be an accounting mess.
