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Out's avatar
Out
Friendly Neighbour
10 months ago

Can't cancel Telus Mobility

Tried signing on for 3 cell lines.  But after couple weeks sim cards never showed up, so gave up and called Telus to cancel sign up...  Long story short - over a period of time I have spent 8 hours t...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
10 months ago

Hi there, if you still require assistance, send us a private message. 

  • Out's avatar
    Out
    Friendly Neighbour
    10 months ago
    As of Feb 11, on my Credit Report, it is still showing a Telus bill of $229.00

    Since the SIM cards never showed up, we gave up and canceled the new mobility account within a couple weeks.

    The account was never activated with the SIM cards. No cell lines were ever activated, I have spent a total of 8 HOURS talking to Telus … and nothing changes.

    But the Telus fraudsters will NOT take the steps to stop it showing up on the Credit Report.

    We are renewing our mortgage in a couple months. Any drop in our credit rating will cost us thousands of dollars.

    RSR


    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      10 months ago

      Can you send us a private message? We can look into this for you. 

      • Out's avatar
        Out
        Friendly Neighbour
        10 months ago

        How do we send "us" a private message?  

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