Forum Discussion
Can someone explain these terms to me on a plan I am looking at?
Can someone clarify this to me? I'm looking at a plan upgrade but just want to understand a couple items in the new plan. Unlimited Domestic & Int'l Text - Is there a fee to send a text to It...
Thanks. They should make it more clear in the plan descriptions. And over and above that I called TELUS and the phone rep insisted it’s pay per use (I even recorded the call as I wanted back up for a plan change), and when I said that makes no sense and asked him to double check, he put me on hold and checked with his team and doubled down on it when he returned.
It could just be a language issue, it was clear English was his second language and the connection was awful (like an overseas call center) so maybe he just didn’t understand. It’s ironic that a phone company would have bad connections with their call centers.
Anyways - thanks for clarifying. I’ve upgraded my plan - for the extra $5 a month I get more features including the international text. That’s a bonus as my kid will be traveling and using temporary numbers this summer.
It could just be a language issue, it was clear English was his second language and the connection was awful (like an overseas call center) so maybe he just didn’t understand. It’s ironic that a phone company would have bad connections with their call centers.
Anyways - thanks for clarifying. I’ve upgraded my plan - for the extra $5 a month I get more features including the international text. That’s a bonus as my kid will be traveling and using temporary numbers this summer.
Here's what I was told from a Telus representative they said that domestic part of the texting was only texting in your province and the International meant to the rest of Canada so either way it's just within Canada which is kind of silly cause that's not what international means to me.what the plans used to say was, Nationwide texting and if the texting is only available across Canada then it really should say "unlimited Nationwide texting" like it used to to avoid confusion. I feel like they're trying to confuse people and get people to sign up for something that they think they're getting but they're not.
I think that rep gave you the wrong information as International texting includes text/pic/video messaging from Canada to other countries and plans without international texting cover Canada to Canada messaging.
- Well thats what I said to her, that international would mean to text someone that lives outside of canada and what they are saying makes no sense & confusing cause that would be nationwide but they just responded with I know a lot of people have questions when it comes to this. 🤷:male_sign:
I mean if they are wrong, why don't they know their plans and the fine print on them.
(I just went through a thing with them signing up for a plan that they didn't tell me the fine print on it where I was very clear what I needed & had to get everything straightened out after the fact. )
Would save everyone a lot of headaches .
