Forum Discussion
Bring it back program is a joke
I didn't realize most people have their mobile contract in hand to know when to bring back their phone on time with the bring it back program. I missed the date to bring it back by, and they charged m...
dru
Community Manager
Community ManagerFarmer1976 communications are sent via email and SMS to all customers at the following intervals: 28 days out (from term end date), 15 days out and 15 days after the end of your term. Further, you have an additional 90 days after the term ends to return the device. If, by any chance, the communications were missed, please note that the information is also available within your online portal.
I know it's not what you were hoping for but the "bring it back" option is no longer an option beyond those final 90 days past your term due date.
Can I get this in writing, as there is no mention of this on the web site.
- They said its 30 days, not 90 days.
