Forum Discussion
Bring it back nightmare
What an absolute nightmare has it been trying to deal with Telus!!!! I recently switched from telus to bell as a result my telus account got cancelled. I was on the Bring it back program. The ass...
It’s able to be done through dealer locations as well. I work at an authorized dealership and have processed a few of them personally, although there is a short timeline in order to be able to do the escalation.
The tough part if in a more rural area would be if there is a UPS depot or are able to schedule UPS pickups as part of the process is doing a trade-in where it is a take home trade later trade in whereby the store prints off a shipping label and fills out the escalation form but the customer is responsible for packaging and actually shipping the device into the trade-in company.
Once the trade-in makes it and is inspected by the trade-in company would be issued a virtual MasterCard for the trade-in value and if there is a difference between the trade-in value and BiB amount that is higher on the BiB side once the trade-in is processed TELUS issues a bill credit for the difference as long as the inspection says the device is in proper condition.
A few things:
No, you cannot just do it at any dealer location. There are three here, and they all told me the same thing, as did the call center. This is what is so frustrating. None of you are on the same page.
All three all refused to print me a shipping label and said they "couldn't".
I got my BiB dealt with but it took a month, which is frankly unacceptable.
