Forum Discussion
Bought open box Samsung S20 5G & Wi-Fi Calling will not work
I bought a Samsung S20 5G (Model SM-G981W) from a re-seller in Toronto as an open box product. Everything works great except I don't have the option for enabling VoLTE under mobile networks in se...
Nighthawk
Community Power User
Community Power UserUnfortunately you're still going to have to speak with tech support. You'll need VoLTE first before wifi calling according to the support page. Simply swapping the firmware won't magically fix the issue. They'll also need to register your phone on the network to access VoLTE if they haven't already.
I appreciate the input, unfortunately, I'm 0 for 3 with suggestions from technical support but I do feel like it's something that can be resolved if I manage to get the right Telus tech on the phone. Something like what you've suggested that they register my phone for their network which sounds similar to another thing I've read that in the SIM card status it says "IMS registration status = not registered" and possibly a tech can get that registered.
I found an android app called "Samsung Band Selection" which has a "More Network Settings" option and in there I select my sim card and see VoLTE is turned on. I read possibly newer phones have VoLTE enabled by default. Still no luck on enabling WiFi Calling.
I've sent an email to tech support explaining the issue in more depth, hopefully, I will have better luck with that than the conversations I've had on the phone.
