Not Happy Paying Tax Up Front

I hear that. Speaking from experience, I've watched the corporate world in general become self entitled to more power than people realize. It's the kind of situation that only has one real solution, which is to buy it back no matter what. In Telus's case, they don't give you all possible options manufacturer-owned and shipped products entitle you to as they are a retail reseller. As someone who despises reselling and upselling, within the business sphere of influence, I always tell people to avoid needless spending where ever they can to save everything they have available to them. In the world of tech, only telecommunications companies tend to force you into endless contracts. My advice to you as a long-term customer, is phone up the business billing department and ask to speak to anyone who works at customer loyalty. Those guys are a step above separate support departments for consumer and business accounts, and will be able to accredit you instantly if you explain your case well to them. All problems in business relationships start when miscommunication is allowed to foster into entrapment by partial term acceptance. The best plan you can get on, is Bring Your Own Device. Telus could make this so much easier, if they separated phone contracts to another department, compared to combining billing for contracts and phone services.