Forum Discussion
Telus Rewards
It looks like we are in round two of Telus removing previously earned reward points. I got a new notification from Telus on April 22nd indicating the following:
Hi BeeGee1,
TELUS_Support (Official Support Team) posted a new reply in My Home Account on 04-22-2025 09:49 AM:
Re: Reward points
Hello! On January 30, all Rewards points that were accumulated before the end of 2023 were expired. All other points earned from 2024 onwards remain. Please feel free to send us a private message if there's anything about this that you'd like to discuss!
What the heck Telus! By the way when I try to reply it indicates the link to reply fails. So.. how do I discuss this AGAIN with Telus. Once again if you knew the points were going to be removed TELUS CUSTOMERS would have tried to use them... if the catalogue was available - which it wasn't... what a complete cluster F#$~.
I went to the view my rewards and it will not show anything - so no idea if I have my original points or ANY POINTS.
TELUS you really need to do better than this.
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TELUS_SupportOfficial Support Team
Not entirely sure what you mean by a 'second round'. This reply you've quoted from us was to someone else entirely, who asked where their points went. As for advising customers of the expiry before it occurred, we did. Notices were in the notes of bills for those impacted starting in December. As for why the Rewards program isn't showing anything, it's because it is down temporarily while enhancements are being made. It will relaunch shortly (towards the end of the month or early May).
I would like to know what bill of my account states that the rewards points are expiring? I looked through the past few and do not see it on there?
This is what has just come through -
TELUS_Support (Official Support Team) posted a new reply in My Home Account on 04-22-2025 09:49 AM:
Re: Reward points
Hello! On January 30, all Rewards points that were accumulated before the end of 2023 were expired. All other points earned from 2024 onwards remain. Please feel free to send us a private message if there's anything about this that you'd like to discuss!
- TELUS_Support
Yes. That was a reply we posted two days ago. To a question that was asked earlier in the same day.
