Forum Discussion
Telus Rewards
It looks like we are in round two of Telus removing previously earned reward points. I got a new notification from Telus on April 22nd indicating the following:
Hi BeeGee1,
TELUS_Support (Official Support Team) posted a new reply in My Home Account on 04-22-2025 09:49 AM:
Re: Reward points
Hello! On January 30, all Rewards points that were accumulated before the end of 2023 were expired. All other points earned from 2024 onwards remain. Please feel free to send us a private message if there's anything about this that you'd like to discuss!
What the heck Telus! By the way when I try to reply it indicates the link to reply fails. So.. how do I discuss this AGAIN with Telus. Once again if you knew the points were going to be removed TELUS CUSTOMERS would have tried to use them... if the catalogue was available - which it wasn't... what a complete cluster F#$~.
I went to the view my rewards and it will not show anything - so no idea if I have my original points or ANY POINTS.
TELUS you really need to do better than this.
13 Replies
Replies have been turned off for this discussion
Yup just the Terms and Conditions
Still not working, finally got hold of customer retention and they stated Telus Rewards has been down for weeks and they had no idea when it was coming back. I am trying to redeem for an Easy Roam Pass but like you only get terms and conditions and no way of accepting them.
TELUS_SupportOfficial Support Team
While we can't share a definitive date for its return, it's coming very soon. Appreciate your patience!
- Good to know. Was really hoping to use for the roaming pass but maybe when we are back we can work it out as it still isn't working this morning. Thanks for the update.
Perhaps what is unsaid is come back after May 1st and accept the new terms.
I guess we check then which is really is frustrating
THEN, read the terms and conditions and find
Program Enrolment10. Enrolment in the Program means your Rewards Account will automatically be created. However, to start earning points you need to activate your Rewards Account by logging into thewith your existing My TELUS login credentials and accept the program terms and conditions.TELUS Rewards portalBut that just takes me back to the page that lead me to the terms and conditions
log into to my account, "go to your rewards account" and this is all I see, dio not see my 2024 reward balance.
TELUS Rewards is evolving.Get ready for an exciting new program!What’s coming your way?Expanded tiers with exclusive benefits
Exciting new partnership perks
More ways to earn rewards
And so much more, stay tuned!
