Forum Discussion
Upgrade Disney+ Promotion to Premium
Hello, I see this post, that we cannot upgrade to Premium when you get a Promotion, and pay the additional $3:
https://forum.telus.com/t5/Optik-TV/Disney-Promotion-24-month-subscription-Premium-instead-of/m-p/154742#M17026
But I have to ask why not? This seems like it should be easy enough to do. It kind of sucks to be locked into one tier, or to lose the "benefit", if you want a higher quality experience.
2 Replies
TELUS_SupportOfficial Support Team
Hello! Unfortunately, due to system restrictions, upgrades or downgrades to your current Disney+ subscription through Telus would require cancelling your existing plan, and you would lose any promotional pricing or benefits associated with it. We understand that it would be ideal to have the flexibility to enhance the streaming quality while keeping the promotional pricing, and we’re sharing this feedback to assess future options.
Good question.
Telus probably bought a large amount of standard Disney to give away and cannot upgrade one at a time.
I have the premium+ subscribed thru Telus. I tried to check on what I pay but they saw me coming and that info is not available, try again later.
Suggest you contact Disney direct and see if they are willing to take your $3 until the end of the 24 months, then switch to the full plan directly.
