Forum Discussion

Stacey01's avatar
Stacey01
Neighbour
3 years ago

Telus bill

I have had a smart hub and had pre authorized payments come out of my credit card .I had lost my card got a new one ..once I called TELUS they couldn’t find me in the system or account number I have recieved no emails or letters in mail ..I am stuck with this bill I like to pay as it come to my credit history please help

4 Replies

  • FuzzyLogic's avatar
    FuzzyLogic
    Icon for Community Power User rankCommunity Power User

    Seems unusual that billing can't find your information in the system. If you have the account number I don't see why they can't track this down. I would give billing another try at 1-888-811-2323.

    • Stacey01's avatar
      Stacey01
      Neighbour
      I don’t have the account number

      Sent from my iPhone
      • FuzzyLogic's avatar
        FuzzyLogic
        Icon for Community Power User rankCommunity Power User

        How do you know that there is a bill to pay? The account number should be with that information.