Forum Discussion

Stacey01's avatar
Stacey01
Neighbour
3 years ago

Telus bill

I have had a smart hub and had pre authorized payments come out of my credit card .I had lost my card got a new one ..once I called TELUS they couldn’t find me in the system or account number I have r...
FuzzyLogic's avatar
FuzzyLogic
Icon for Community Power User rankCommunity Power User
3 years ago

Seems unusual that billing can't find your information in the system. If you have the account number I don't see why they can't track this down. I would give billing another try at 1-888-811-2323.

  • Stacey01's avatar
    Stacey01
    Neighbour
    3 years ago
    I don’t have the account number

    Sent from my iPhone
    • FuzzyLogic's avatar
      FuzzyLogic
      Icon for Community Power User rankCommunity Power User
      3 years ago

      How do you know that there is a bill to pay? The account number should be with that information.

      • Stacey01's avatar
        Stacey01
        Neighbour
        3 years ago
        It’s on my credit history and I haven’t ever recieved a bill

        Sent from my iPhone
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