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Steam+ and EPP
I am an EPP member and have 5G+ Premium mobility plan. However I am not able to access the $25 stream+ pricing for 2 years. the order only shows the $5 discount.
has anyone else had this issue and know how to resolve it.?
Hi there, can you send us a private message and we will look into this with you?
5 Replies
former customer service rep, 1st customer service needs to check if current offer. next they can try to fix. if they can't they check if it's a known billing issue. they then follow the resolve process, if no resolution they do up a case they then give you the case number, if new billing issue they have a procedure for new issues
I have a similar issue. After speaking with Client services, it was suggested that I cancel my current Stream plus premium plan in order for the $25 stream plus premium plan to show up and be able to add on. But it’s still not available to add.
TELUS_SupportOfficial Support Team
Hi there, can you send us a private message and we will look into this with you?
Now I see the option to add the Stream Plus Premium at the $25 promo price, but I have to wait until my current cancelled plan expires. Thanks.
- TELUS_Support
Hello, we'll send you a private message to discuss further.
