Forum Discussion
Admin password not working TELUS Boost Wi-Fi 6 Lite
I know this has been a known issue for many people, but I am unable to login to my router using the IP http://192.168.1.254/
I have tried clearing my browser cache and doing a hard reset of the router - nothing is working. Attached are the pictures of the tag on the bottom of the router.
Any advice?
1 Reply
TELUS_SupportOfficial Support Team
Hello davis1114, it can be incredibly frustrating when a standard fix like a hard reset doesn't do the trick. Since you've already cleared your cache and performed a reset, the issue likely stems from a mismatch between the IP address you're using and what the router is actually broadcasting. Do you mind trying this ?
1. Verify your "Default Gateway"
Sometimes a hard reset reverts the router to a different factory IP (like 192.168.1.1 or 192.168.0.1) instead of the .254 address.
On Windows: Open the Command Prompt (type cmd in the search bar), type ipconfig, and hit Enter. Look for Default Gateway. That number is your router’s true address.
On Mac: Go to System Settings > Network, select your connection (Wi-Fi or Ethernet), click Details/Advanced, and look at the TCP/IP tab. The IP next to Router is the one you need.
On Mobile: Go to your Wi-Fi settings, tap the "i" or gear icon next to your network name, and look for Router or Gateway.
Keep us posted and we'll send you a private message if you still need help, thanks !
