Forum Discussion
Last bill credit refund after account cancellation
Hello,
My account# 605419274 was closed Aug11 & I have my last bill balance as -$152.53. I was assuming that telus would refund on same credit card on file as they did for previous bill received on Aug 16(Aug11-Sep10) after closing the account using pre authorization they had already.
If this is not the case, please mail me a cheque on same address you had on account then.
Thank you.
Jeenu Saini
6 Replies
About 6 months ago my scheduled closing of an account was messed up with early closure, reactivation with a new account number that resulted in my final payment being credited to old account and the new account was put into arrears.
I thought the person I was talking to was kidding when he told me it will take 3-4 months to resolve the issue. Last month (September) my account balance was $0, account closed.
Your situation appears to be similar.
TELUS_SupportOfficial Support Team
Thanks for reaching out! Refunds are typically issued automatically to the original payment method on file if the account was set up with pre-authorized payments. If that isn’t possible, a cheque will be mailed to the last address listed on your account.
Please send us a private message so we can verify the details and check the status of your refund.
- Hello,Thanks for getting back to me.I was assuming the same the reason I waited a month.But I have neither received credit card refund or check. Please check the refund status for me.Thank you.
- I am sorry.I am not sure how to send a private message. I replied to the email just now assuming it should be a private message.
