Forum Discussion
Last bill credit refund after account cancellation
Hello, My account# 605419274 was closed Aug11 & I have my last bill balance as -$152.53. I was assuming that telus would refund on same credit card on file as they did for previous bill received on ...
TELUS_Support
Official Support Team
Official Support TeamThanks for reaching out! Refunds are typically issued automatically to the original payment method on file if the account was set up with pre-authorized payments. If that isn’t possible, a cheque will be mailed to the last address listed on your account.
Please send us a private message so we can verify the details and check the status of your refund.
- Hello,Thanks for getting back to me.I was assuming the same the reason I waited a month.But I have neither received credit card refund or check. Please check the refund status for me.Thank you.
- I am sorry.I am not sure how to send a private message. I replied to the email just now assuming it should be a private message.
- TELUS_Support
To send us a private message, please click on the envelope icon in the top right corner.
- TELUS_Support
Sure, kindly send us a private message we can can check that for you.
