Collections notice after service cancellation and

I had issues with my internet. A technician informed me that the neighborhood didn't have the right equipment for my package. The technician called Support, and the support person suggested keeping me on the same plan despite the lack of fiber. I disagreed and tried to resolve the issue but faced language barriers with customer service. Ultimately, I canceled the service and returned the equipment late due to a postal strike. Later, I learned the equipment wasn't received, and I was charged without notification.

TELUS offered me a $40 deal, and I decided to give it another try. However, I found out my previous debt was sent to collections with no prior notice. TELUS wouldn't provide internet until the collections amount was settled. The rep gave me the collections agency's contact info, but no case number. Despite multiple calls and emails, I couldn't reach anyone. This situation would have been avoided if I had received proper service initially.