Forum Discussion

Sherrye's avatar
Sherrye
Organizer
10 months ago

Can't change premium channels online

I can’t complete the last step of changing my Optik tv (Telus TV+) premium channels online.  I get to the point where I am asked to continue after changing my selections.

But when I click continue, I get this message

 

 

I've tried using different browsers - Chrome, Firefox, Edge with the same results. Disabled all browser extensions and plugins. I am not a new customer and I am current will billing.  We have a Hisense TV (but not this didn’t work on our old television, a Sony, either. 

I am not a new customer and I am paid for this month.  Thanks very much for any help.

 

9 Replies

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  • Rocky3's avatar
    Rocky3
    Guardian
    9 months ago

    Several months ago I reported that since the website desktop appearance was changed links were not working smoothly. WHY the appearance needs to be changed is another topic.

    I just checked and you can still go to the old view, have you tried that to complete your steps?

    Having the old view still available tells me they know there is a glitch. 

    • Sherrye's avatar
      Sherrye
      Organizer
      9 months ago
      Potentially stupid question but how do you change back to the old view?

      Sent from my iPhone
      • Rocky3's avatar
        Rocky3
        Guardian
        9 months ago

        When I log in (computer) it displays a line and you click on it under the overview tab

         

        Welcome to your new and improved My TELUS Overview. Prefer the old view?

         

        Switch back
  • Jburghar's avatar
    Jburghar
    Neighbour
    9 months ago

    I’ve had the same issue for the last two years and it is extremely frustrating. I’ve called about 10 times and every time all I get it that they know it’s a problem and are working on it. Almost makes me want to cancel Telus. 

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      9 months ago

      Hi there, if you require assistance making changes, send us a private message and we will be happy to help. 

      • Sherrye's avatar
        Sherrye
        Organizer
        9 months ago
        Hi there. Thanks for responding. I would like to change our premium channels and, in addition, it would be wonderful to understand why this isn’t possible online. The last time I encountered this, we did need a tv b o x upgrade but that is done and my understanding was that there would no longer be an issue.

        Thanks and please let me know next steps.
        Sherry
        Sent from my iPhone
  • FuzzyLogic's avatar
    FuzzyLogic
    Icon for Community Power User rankCommunity Power User
    10 months ago

    I had issues making changes to my Optik package. I had to talk to someone in support as I had an older package and Telus needed to make some changes on their end before I could make changes on my own.

    • Sherrye's avatar
      Sherrye
      Organizer
      10 months ago

      Yeah, I know what you mean.  But we were just upgraded to Telus TV+ with a new box.  

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