Forum Discussion
Can't change premium channels online
I can’t complete the last step of changing my Optik tv (Telus TV+) premium channels online. I get to the point where I am asked to continue after changing my selections. But when I click cont...
I’ve had the same issue for the last two years and it is extremely frustrating. I’ve called about 10 times and every time all I get it that they know it’s a problem and are working on it. Almost makes me want to cancel Telus.
TELUS_SupportOfficial Support Team
Hi there, if you require assistance making changes, send us a private message and we will be happy to help.
- Hi there. Thanks for responding. I would like to change our premium channels and, in addition, it would be wonderful to understand why this isn’t possible online. The last time I encountered this, we did need a tv b o x upgrade but that is done and my understanding was that there would no longer be an issue.
Thanks and please let me know next steps.
Sherry
Sent from my iPhone- TELUS_Support
It definitely should be available online. We'll send you a private message to discuss further!
