Transfer of ownership mobile

My family has been with telus for over 15 years. The service has immensely declined and I am extremely frustrated. After over a month of making calls back and forth trying to settle an account transfer, being promised discounts and not receiving them, having issues with the transfer process so needing to cancel TWO of my lines, and not getting promised call-back’s.. I’m leaving telus as soon as we are done paying for our last phone.

My issues are the complete lies that we were told about discounts. The lack of care to call back and resolve issues.. No way to escalate to a manager or someone else able to handle the issues.. constantly repeating the situation and being transferred around to different people.. over 900 dollars later we are fed up. I caved and paid because I’m sick of these charges making our credit look bad. But that should not be the case. This feels like bullying. I’m willing to go out of my way to voice this to the public. To warn others.. forget loyalty. 15 plus years means nothing.