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Mama1231's avatar
Mama1231
Neighbour
16 days ago

My phone

My phone can’t call or call in. It’s say 7B1 your phone is not activating …..

I can’t call you guys so I don’t know what to do. Thank you

2 Replies

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    16 days ago

    Hey Mama1231​ - please try the suggestions that FuzzyLogic mentioned. 

    You can try logging in to your My TELUS account to see if there's any past-due payments that may have caused your account from being suspended.

    If everything looks good, it may be an outage in your area. Send us a private message if you still have isssues and we will be happy to help!

  • FuzzyLogic's avatar
    FuzzyLogic
    Icon for Community Power User rankCommunity Power User
    16 days ago

    Things to try:

    Restart your phone
    Toggle Airplane Mode on/off
    Reseat you SIM card

    Hopefully one of those fixes it for you.

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