Forum Discussion

Neighbour

29 days ago

My phone

My phone can’t call or call in. It’s say 7B1 your phone is not activating ….. I can’t call you guys so I don’t know what to do. Thank you

Official Support Team

29 days ago

Hey Mama1231 - please try the suggestions that FuzzyLogic mentioned.

You can try logging in to your My TELUS account to see if there's any past-due payments that may have caused your account from being suspended.

If everything looks good, it may be an outage in your area. Send us a private message if you still have isssues and we will be happy to help!