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MikaylaCW's avatar
MikaylaCW
Neighbour
2 years ago

Bring it back

Hello! I have a phone that’s contract ended on the 22nd of December and had a bring it back amount attached to it that I was gonna pay off monthly after my contract ended so I can keep the phone but as soon as my first 2025 bill came out the bring it back amount page had disappeared from my account all together.

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hi MikaylaCW - The Bring it Back amount will be fully charged on your next bill after your service agreement ends