Recent ActivityMost RecentNewest TopicsSolutionsHow do I upgrade to the new Optik box? The title says it all. SolvedOptik TV and Internet Issues We have been seeing and increase in the frequency of our optik tv and our internet connection "freezing" this started several months ago and was happening every two weeks or so. This "freezing" now...SolvedStill No Fibre In Varsity Drive...... I moved to Varsity Drive for two years. When I moved into here, there was no PureFibre, but now still doesn't have PureFibre…… But I saw on east of Varsity Drive someone there have PureFibre. Just wo...Solveduse existing balance on prepaid plan I paid 2 days late on Feb 12, 2026 for my prepaid plan instead of Feb 10 and the account has not been activated; I can't use the phone. It is impossible to talk to anyone, and I don't know how to u...SolvedProfiles and Recordings Deleted Appears there's been a recent update: App version: 1.26.3.200 Config timestamp: 2026-02-11... The two account profiles that were on the my Home bar settings are gone... deleted? And all recordin...SolvedWireless Home Phone Billing My old Wireless Home Phone (WHP) was a POS since day one and finally totally died. After a day and half of getting the run-around, I finally got Telus to send me the latest model. They didn't mention...SolvedLoss of audio while lips keep moving! Audio skips were previously reported and fixed. They are back again. A two second count of lips moving and no sound. This occurs live and recorded, on demand, Prime & Paramount. So basically on any ...SolvedAdding internet at a family cabin I am a longtime Telus customer with a home bundle. I have bought a family cabin on a gulf island and would like to add internet for some part-time or seasonal television streaming. Is there a discoun...SolvedRabais de $10 avec paiements pré-autorisés On offre un rabais de 10$ avec des paiement pré-autorisés, j'aimerais savoir si de permettre un débit sur carte de crédit est considéré comme un "Paiement Pré-Autorisé". SolvedWebstore - Issues trying to contact Is anyone else having an issue with the Webstore? I placed an order and yesterday they emailed saying they tried to call me to verify the order and it is on hold currently. The number they called i...Solved