Mobility

The Telus cellular signal in my area is having some issues. There is a Telus/Bell tower on Maryville Lake Road near Bruce Road 8 in South Bruce Peninsula, Bruce County. When north of the tower, the cell signal is 5G+, decreasing with distance to LTE. South of the tower the signal is 3G, never LTE. T

, I currently have the Easy Roam Travel Pass for 14 days, and I’d like to ask if it’s possible to extend it once it expires. If extension isn’t available, can I re-avail or purchase another 14-day Travel Pass right after it ends? Also, are there any requirements or waiting periods before I can activ

I see that Telus offers $20 off and 20GB bonus data on their plans for people with a disability (https://www.telus.com/en/about/accessibility/accessible-services#Accessiblerateplans). My question is, I have an existing plan and am still paying off a phone for another 6 months, is that available to m

I want to pay off the existing Bring It Back Balance early so that I can downgrade the current cellular plan to something cheaper and in line with my current usage. There is no help documentation for this scenario online - or at least I can't find it - and there doesn't seem to be any option to do t

I subscribed to a mobile plan 5 days ago and got the confirmation email with an Order number (starting with 0000) but never received the customer agreement etc … tried to call many times and got redirected but never at the right place … I mean this is not a good start !!!! PS your AI assistant is co

I would like to send a scheduled email (can't send scheduled text) unfortunately because I am unable to send the text in the morning and for other logistic reasons. I know Rogers has retired this feature. Not sure about Telus or Bell.

Hello, I signed up for talk and text 100 in May and realize only now that it is local calling only. This is absurd that Canada Wide calling is not included. I see now that Telus no longer offers the plan and new users should sign up with Koodo. The Koodo plan seems to include Canada Wide calling. I

Hi! I recently migrated my plan from Koodo to Telus and had the pleasure of being assisted by a representative named Luis. He was incredibly helpful throughout the entire process and made it completely seamless. Unfortunately, I accidentally ended the call before the survey came through, so I wasn't

If I’m travelling outside Canada and someone calls my Telus number, will they be able to tell I’m not in Canada? Like will anything show up differently on their end, or does it just ring through normally with my regular Canadian number showing? Im in italy right now btw.

I am travelling to England and Italy next week and want to add the 14 day travel pass International to my 2 lines. When I try to do so, both the website and the app tell me it can't be done at this time. I have roaming on, but I am not given the option to add the 14 day travel pass. Please advise.