Mobility

I signed up for a new phone back in March, and part of the promo was a free smart watch. The fine print said that I would need to wait 4-6 weeks after the delivery of my phone. It's been longer than that and I was wondering when I should be expecting to receive it. Thanks.

Has anybody been successful in using a 1 day (or 3 day) roaming perk when in Europe? The instructions say to text a code to activate it, but I don’t think Telus supports text messages over WiFi. So how do you activate it when on airplane mode/wifi? I know I can turn on WiFi calling to get/send texts

Can a human get in touch with me? I have an unresolved billing dispute over past three months that I cannot solve because the online form does not work.

I currently have a US & Canada Plan, which I want to fully use while I am in Europe. Does the European Travel Pass allow me to text and talk from Scotland to the US and Canada per my current plan?

This situation reflects very poorly on TELUS and its billing/security systems. I was charged for Busuu/Google Play services on my TELUS bill even though I have never downloaded the app, never subscribed to it, and had never even heard of it before this charge appeared. I checked my Google Play accou

ok so i get an answer that i cant be emailed a pdf of my bill because some one could enter a wrong email address but after spending 2 hours on the phone and finally getting ahold of a person they can send me a pdf of my bill and once again i am not allowed to respond its like you don't want thinking

Hi Telus, I purchased Telus sim with phone before 15days, it was activated than and there and after 6-7hours they suspended my account. I tried reaching out to them and when I talked with them they told me to mail certain documents like my passport, work permit and proof of adress to fraud fax. I di

Hello, I’m posting here in hopes that a moderator can step in and help resolve an issue I’ve been trying to fix through chat support for over 24 hours. I received an email stating that my Bring-It-Back device is due on June 29. Wanting to handle this properly, I contacted chat support to request a r

Seems pointless in getting people to get more expensive contracts, shouldn't you be helping your customers lower there payments to keep them and not push them towards other companies like public mobile?

Hi folks, Wondering if there is any info on when encrypted RCS will be activated for iOS? Apple is showing Telus as a supporting partner and the setting is available on my phone but I am not able to send yet to friends who are on android. It was made available today with iOS 26.5. Thanks. ​TELUS_Sup