Mobility

I have a Samsung S22 Ultra. Over the past week (Let's say June 1, 2026), my call drops on the 1st ring. If I reboot my phone and make the call then it goes through. Same issue over and over. When someone calls me it rings once and they end up in my voicemail. I called support and they did a network

I cancelled my TELUS mobility service months ago & transferred my number to another carrier. I have proof of the cancellation & number transfer. What should have been a simple billing correction has become months of wasted time, failed systems & unresolved charges. I have been unable to properly acc

How do I setup my voicemail on my iPhone 17? When I press the voicemail tab nothing happens. I have to dial my own number to access voicemail. The voicemail tab works on my wife’s iPhone 17 !

I used to be able to access it, add exceptions etc through the website on my PC, not anymore? I know you can *99 to turn it on and off but it was sure easy to change online, why did they change it??

Hi everyone, I will be in Australia for the next 3 months. To log into my bank and other services similar I need to use multi authentication to access these. Frequently I am asked to enter the code sent to my canadian phone number. If I have my homeline turned on but roaming turned off, and i’m only

Just switched from Koodo to Telus. Ported our numbers, got our new phones, signed a 2 year agreement and activated all, but our mobility account does not show up on the "My Telus" page. It's been 4 days. Is this normal?

I am trying to find out how to escalate my complaint pass the Escalation Manager. The below story really happened. I must admit that if someone would told me this story I would not believe that in this day and age something like that can happen, but as it happened to me I know that is true and what

Hi there! I have been a Telus customer for over 12 years and would love to continue with them... however, I've recently been splitting my time between the USA and Canada and live in a very remote area that has little-to-no cell signal (I get 10+ text messages a day saying "Welcome back to Canada" or

Hello, Currently I have a mobility line via Telus EPP and I would like to transfer the same to Telus Consumer. Trying to avoid porting out of telus and then coming back again. Any suggestions on how to do that and if it is feasible will be very helpful. Thanks...

TELUS's website says that after July 1, no new activations will be allowed for the TT100 plan. My TT100 prepaid plan is due to expire in October 2026. Will I still be able to renew it at that time, or will I be required to switch to a different plan?