Mobility

I have two mobile phone lines under same the account with Telus mobility. My plan agreement which started from August 1, 2025 includes long distance calling (2000 minutes/month) to India/Pakistan as long as my plan is active. The add -ons are currently active on both the phone lines. However I see i

Hi Telus, I've probably made more than 10 attempts since March to get Telus to fix my issue. Ever since my mother signed up for Telus home services, her account that was previously linked to mine at one point got reactivated and my Telus Mobility emails started getting sent to her email instead of m

Greetings, Just wanted to see if anyone has gotten their Galaxy Watch 8 email to claim and activate the $15/mo plan yet? I received my phone and plan went active 6 weeks ago (fine print stated 4-6 weeks eta on email) and so far nothing yet. It seems there is no way to track if the offer is still pro

Just ported to Telus from Bell and discovered I can’t send or receive sms messages. Calling and data work fine. But sms and FaceTime with my number doesn’t work as iMessage being unable to send / receive on my number because it needs to send an sms verification to start the process . I’ve done all t

My prepaid plan should have renewed July 13, but I had insufficient funds (my bad). I topped up today, July 14, but still can't use my phone - not able to receive or send texts/phone calls. I did receive a Telus text confirming my top-up, but it's been a few hours and my phone is still just a nice-l

After being overcharged $500, Telus has dragged me along for 5 weeks making no less than 8 distinct promises to fulfill the $500 overcharge refund. 5 of which lies were performed by customer service representatives, falsely claiming they had resolved the situation and applied the refund, 3 by online

Trying to get some Clarification about Prepaid that are coming due after July 1 with Telus shutting down all new prepaid activations.What will happen with my existing prepaid plan, will it renew for another 180days with payt from credit card,as it always has, or am I forced to move to Koodo as well?

Traveling to Curacao soon and I'm a bit confused. When I check or search for Curacao, it's not on the 68 countries list, and it recommends that I pay the daily Easy Roam fee or buy a travel pass. But on the list of 68, they do list Netherlands Antilles. Isn't Curacao part of the Netherlands Antilles

I chose the wrong travel pass. How do I change from a 14 day to a 30 day?

A couple of months ago I was offered 4 google pixel 9A phones. I asked and was told that there was no other charges attached to these phones. I paid $1 piece. I have had a deal like this a few years ago and it worked out great, no added -on charges, to use or not to use the phones. I thought this wa