Mobility

I keep getting annoying messages about roaming charges when I am in Canada near the Washington USA border. Is there any place that Telus can be notified when I am in this area (which I am frequently) to stop the notifications. There is no Telus cell tower in the area and we rely on wifi calling and

I use it for 2FA from my home office because I do not get a Telus wifi signal in my house. SMS over wifi seems to have stopped working. Very frustrating.

This appears to be a community-wide issue in Whistler. There have been many conversations and complaints on social media and speaking with friends on Telus/Koodo who are experiencing major disruption of service. Can anyone at Telus provide information as to why I’m getting no signal/SOS throughout W

I have been a prepaid telus client for over a decade. I have always used the myTelus app to manage my account. For the last several months, the app has logged me in, showed that it sees my account, and then redirected me to the web/browser version instead of letting me use the app. The web/browser v

I switched from Rogers and have used the Apple Watch on their network, Freedom's and Bell's with no issues over the last 7 years. Telus tech support reps keep saying my watch must be locked to a carrier and that I need to reset my watch back to factory settings (which makes no sense - the two are un

I recently changed my plan (after speaking to a rep) to '5G+ Complete' with $0 unlimited long distance pack (27 countries) as I will be travelling to Mexico (with a short business trip to the US) for 4 months. I understood this package to mean that I will be able to use my cellphone as I do here in

I've been using using Talk & Text 100 for an old flip phone, basically as an emergency phone. The phone 3g so I know its not supported after March. I also know Telus doesn't offer the plan anymore and has sent us over to Koodo. I signed up already for their version and used an old iphone ... its all

I am writing because ive been with Telus for over a year now. On July 16th I was having issues with my bank I resolved with them. On July 17th I realized my automatic payment had not gone through because of that, I paid it immediately. I now see a $50 NSF fee on my bill for this month and I am hopin

Hi Everyone, I’m hoping someone can clarify whether TELUS can correct the account holder information on an EPP account. When I originally created my EPP account using my employer information, I accidentally entered my spouse’s name as the account holder instead of my own. As a result, the original s

Similar discussion: Confusion around "travel" information and the 5G+ Complete - Unlimited Explore plan | TELUS Neighbourhood In January, I signed up for the 5G+ Complete Explore plan. I was informed that my plan worked, including data in 68 countries with no extra fees and that it was loc