Mobility

With our recent elections I have become aware that unsolicited phone calls can go to voice mail even when that phone number is blocked. I have received 3-4 voicemails without a missed call. I block numbers I do not want to hear from, so was surprised when I saw it was already blocked. Of course I de

I've been told by a mod that there's a 30-day Asia Travel Pass available. I only have the 14-day Asia Travel Pass in my account. Can someone from the support team help me manually add it to my account?

Hello, I got a Google Pixel 3 watch when I renewed my mobility contract back in March 2025. In June 2025 I started getting random Google Play charges added to my Telus bill, apparently through my watch 'phone number'. I have never setup Google payments through Mobile Carriers on my Google account, t

My company was charged by a Telus mobility service fees monthly without authorization. We just have the account number from the invoice, how can we deactivate the account and stop the payment.

Ever since Telus bought Vivint and upgraded our system I am being inundated with calls from telus to upgrade my cell and TV internet. I have asked nicely to have my number removed for their list, I have yelled at them blocked them all to no avail. When Vivint owned the company I had no telemarketing

Hello, I have ported my number to a new provider but keep getting billed by telus. How do I cancel and get the credit for the service which isn't being used or provided? Thank you for the help.

MyTelus account is created, but there is nothing in it. My wife's account has her phone number where she can add/change plans, change her phone number, etc.

hi

I have been a TELUS Mobility customer with three mobile lines, and my monthly bill is approximately $400. Unfortunately, for quite some time I have been experiencing persistent weak signal and unreliable network service, including in regular city areas. This is not an occasional issue in a remote lo

Hi I just got a new iPhone Air and downloaded the MyTELUS app. When I loaded the app instead of seeing the app as I had before I just what you see below. That just takes me to the MyTELUS website, not what I downloaded an app for. If this was what I wanted I would just create a home screen shortcut,