Mobility

Just purchased the new stream+ and am unable to activate my Disney+ account. Never got an activation email for Disney+ either.

My access to My TELUS has been removed, leaving me unable to view or download my bills. Your published mobility cancellation guidance states that customers can access My TELUS for 90 days after cancelling their service. Please explain why my access has already been removed. Restore access to my bill

I returned a perfectly good phone to Telus and I now have a charge of $140 because my phone “showed major wear and tear”. That is total garbage! What recourse is there to dispute this? The phone support person was useless and I am so frustrated and furious right now. Not to mention I have an EPP pla

I received a Welcome to the USA text with a 3 day complimentary roaming pass however I was not in the USA? Will I be charged for US roaming?

Looking for suggestions here. Got a new Telus phone and temporary # in June and ported a number from Public Mobile into Telus. You'd think it'd be a no brainer. That ported number is working fine, but six times this summer we've had texting conversations joined by a third uninvited person who turns

I visited the US last month and was charged roaming fees despite having a Canada-US Plan. I called to ask them to remove the charge and was told my plan does not include data coverage in the US, but as an exception, they will remove the charge and apply it as a credit to my next bill. I had the same

I live in a country residential area in the Comox Valley on Vancouver Island and we have horrendous cellular service. Like, zero bars of service. In my area, we need to either use “calling over wifi” to make a cell phone call, or drive 15 minutes into town and sit in the parking lot of the grocery s

Nsf fee

What a ********** show! over 2 hours on the phone to get a refund for the BIB amount that I paid in OCT. It has been a really bad experience, and I have had nothing but good experiences in the past, but this has me thinking twice about switching to another provider!!!

I'm a new Telus customer and I've been having technical issues with getting one of my phone numbers ported. The account specialist keeps telling me to wait or that it's being worked on or that I should be receiving a text notification for the porting. I did not see this issue make any progress. I th