Mobility

I canceled my account late last month (but have since re-opened a new account with Telus as I was unhappy with the new provider). My old account initially showed a credit, but that amount is now less and shows I was billed $15 plus tax for a Busuu subscription. Apparently this is some sort of langua

Looking to pay off my remaining bring it back amount right now a month early. Please help!

I'm in Bali but wasn't getting my OTPs sent to sms so I switched to Telus' top plan covering Asia etc. Didn't get the onboarding sms. Emails just tell me to register and account which I did. When signed in it shows my mobility account #. When I try to check status with it or chat to the bot it tells

I recently participated in the telus bring it back program. I filled out the form like usual, mentioned the scratches on the screen like I was supposed too. No other damage. Boxed it up, sent it back. I got a message on Aug 17 that said they assessed my phone and it was accepted and to look for the

We were contacted by a telemarketer regarding Mobility and Security. Decided to cancel the security camera the next day. I believe I contacted 7 Telus representatives. Each one told me they could not help me as the issue was Security's if they were Mobility, and then Mobility's if they were Security

My mobile account has been suspended and I have a email confirming my payment arrangement date of September 10, 2026. Of course, this has to happen on Labour Day weekend not impressed

Hello, I bought a brand new cell phone and a new number two days ago as the company I’m currently working for I will be leaving and they will be taking their cell phone and their number when I leave. Within less than 24 hours of getting my new number I changed all of my passwords and sign in codes f

Telus easy roam I have Europe 30 day easy roam plan…just arrived but the data hasn’t worked in either Germany or Bosnia Do I have to toggle on “data roaming”? I can’t connect to internet I Worry about data roaming charges I received a text messages that if it’s turned on then I will be charged extra

Hey I suspended my service and need to undo it. Having trouble activating my SIM card on my new phone. I’ve done this before but it’s being weird today for some reason.

I have 2 pre paid phones, both setup with Talk & Text for the kids with no data. Everything has been fine for a few years. Recently noticed the phones were getting topped up $10 every day. Checked the Telus Mobility usage logs and saw data charges. $13 for 7 Megabytes, 16 cents for 75 Kilobytes, etc