Helpful Neighbour
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Onboarding
I'm in Bali but wasn't getting my OTPs sent to sms so I switched to Telus' top plan covering Asia etc. Didn't get the onboarding sms. Emails just tell me to register and account which I did. When signed in it shows my mobility account #. When I try to check status with it or chat to the bot it tells me no mobility account even though I'm giving it the number that appears in my account. It won't connect me with a human because it doesn't think I have an account. Apparently Telus thinks the public should handle their customer service for them so here I am. The only time I ever hear from Telus is when they phone me to try to sell me more. How do I speak with a human at Telus?
TELUS_Support
+20 more
Official Support Team
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That's odd, aside from OTPs are any other text messages coming through while you are in Bali?
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mrgreen
Helpful Neighbour
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Because I didn't get any instructions emailed (I can't receive SMS with previous provider - Koodo), my phone knows nothing about Telus yet. My phone (with Koodo) doesn't even try to connect to a local telephone company (no roaming working), so no phone calls either. Wi-fi only so I get email, WhatsApp, Apple texts (blue - not green sms).
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mrgreen
Helpful Neighbour
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Yet another day has passed. Today you (Telus) managed to email me to ask my time zone and phone number. I already told you that I’m travelling in Bali and my phone isn’t working for calls or SMS. Email me what I need please. Or whatsapp using my phone number that you have on file (I have Wi-Fi only).
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mrgreen
Helpful Neighbour
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Still no resolution of my issue.
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mrgreen
Helpful Neighbour
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Still no resolution and now you (Telus) aren't even responding to my emails.
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