Mobility

I have had multiple cases where I called mobility customer service and during the middle of our call, they ask if they can put me on hold for a short period. However, I then seem to go back into the general queue, waiting for assistance and most often. I am never reconnected with customer support. H

Why can't I switch to cheaper plans from my expensive, one, that seems like some pretty shady stuff from Telus and DEFINITELY not appreciated. Very tempted to switch carriers because they're hiding the 5G standard, student, and Talk & Text plans from long time users who have more expensive plans alr

I have a Telus eSim on my iPhone 17 Pro Max and I want to transfer it to My Galaxy S24 Ultra phone. What is the best way to do it?

Do you know if the Norwegian island of Svalbard is included in the 5G+ Complete - Explore plan?

I am not able to add a travel pass online or through the app. It tells me I have easy roam. I have also tried the webchat and was told to email that person, and they haven't responded My Telus business rep for some reason cannot add it. I called in and had two phone calls with a call back, only to b

I had to have my hone reconnected in May because of an outstanding balance. I Aid mord than $400 in billing and fees, and now they're telling me I must pay another $85. Does this sound like the standard reconnection fee - since I thought I had already paid a reconnection fee. Anyone have tjis experi

My reception is really awful in my home. I would like to make/receive all calls via WiFi. I have WiFi calling turned on, have tried the airplane mode trick but can't get it to work. I can't talk with a tech because I have barely any service and the call gets dropped. It's a endless loop. I only have

My Talk & Text 100 renewed in April,I had the Nationwide + 2 GB promo which expired on renewal. My question is I am being redirected to Koodo to get the Nationwide talk,if I do this will I lose my prepaid balance that expires Apr 2027 ? BTW Telus lists they are out of Koodo sims,this is a flip cell

When looking at my usage, the times seem to be off. If i made a phone call or texted at 9 a.m. it shows that it was done at 1 p.m. Wondering how to change this Thanks

I have the EPP 5G+ Premium Unlimited 100 - Unlimited Canada-US-MEX plan, can I call from Mexico to Canada and they can call me from Canada to Mexico?, Can I also use my data free o charge while in Mexico or Telus will charge me for roaming?