Dland's profile

Neighbour

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1 Message

Can’t activate disney

Just purchased the new stream+ and am unable to activate my Disney+ account. Never got an activation email for Disney+ either. 

Accepted Solution

Official Support Team

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8.1K Messages

Hi there, we will send you a private message.

Neighbour

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1 Message

Hello, can you please PM me or contact me?

I am having the same problem.

Cannot activate with the link in the subscritpion. No pop-up blocker, new account, still has no prompt for D+ as part of the monthly subscription.

Official Support Team

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8.1K Messages

Hey! Sure thing.

Neighbour

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2 Messages

Help! I've waited for an activation email and nothing

Friendly Neighbour

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6 Messages

Did you get your matter resolved - I have the same issue with activation links with Telus not working 

Official Support Team

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8.1K Messages

Hi there, can you send us a private message, and we will look into this for you. 

Friendly Neighbour

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6 Messages

I’ve had 5-6 calls plus that many chat messages through my account - still waiting.


Sent from my iPhone

Neighbour

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2 Messages

Why dont you just publicly say what the issue is Telus? I cannot get this to work either and have been paying for disney separately just to have it. Ive had stream+ for over a year…. Your ai chat bots dont work and arent formatted for mobile yet you cant even log in to my telus on a pc because its always down, telling you to use the app that doesnt work well.

Official Support Team

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8.1K Messages

Hi Bekilpatrick - the answer to the issue could be dependent on a few factors. 

Typically the issue is with the linkage between us and the streaming service that may be caused by a few things, mainly a different email address.

 

Have you successfully linked your accounts? Do you receive an error when you try? 

Neighbour

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2 Messages

Hey, I'm still waiting on help. I did the verification 5 days ago. I'm super unhappy to be paying for a service I'm not getting and starting to get frustrations

Neighbour

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2 Messages

No my account hasnt been linked for over a year. The link to active doesnt work as it is non responsive. Half the time i try to log into mytelus online the website says its down as well.

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