Costanza's profile

Neighbour

 • 

2 Messages

Brand New Line Glitch: 100% of my regular phone data is draining my Hotspot bucket

hi

Neighbour

 • 

2 Messages

Hi everyone,

I just signed up with TELUS yesterday

My Plan Details:

Plan: Complete 5G+ Unlimited (data up to 2 Gbps)
Allotment Split: Dedicated 50GB Mobile Hotspot bucket / Unlimited on-device data.
Device: iPhone 17 Pro Max (Running the latest iOS version, native TELUS eSIM).

I have never turned on the Personal Hotspot switch in my iOS settings. I haven't tethered a single device (laptop, tablet, or otherwise) to this phone since activating it yesterday.

Despite this, when I log into my My TELUS app, I see the 50GB Hotspot bucket, and 100% of my regular, on-device mobile data usage is depleting that 50GB Hotspot bucket instead of my regular on-device data pool. It’s like my phone or TELUS is classifying every single packet of my local phone data as tethering traffic.

Official Support Team

 • 

8.1K Messages

That's a bit odd. Is it showing you the same usage from your Hotspot allotment in both the app and on the website?

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