blackdog14
+2 more
Neighbour
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Apple Watch cellular won't activate on EPP plan?
I switched from Rogers and have used the Apple Watch on their network, Freedom's and Bell's with no issues over the last 7 years. Telus tech support reps keep saying my watch must be locked to a carrier and that I need to reset my watch back to factory settings (which makes no sense - the two are unrelated). Searched google and read up on this forum and seen reports of others having issues with Apple Watch cellular plans not activating with EPP plans and that they had to submit tickets with tech support to the agents on the back end to provision the account properly in order to fix. I called in and had an agent submit a ticket and am waiting to hear back. How has Telus still not fixed this documented issue multiple years later? Definitely not a great impression for a new customer.
TELUS_Support
+20 more
Official Support Team
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Hey blackdog14 - Thanks for letting us know this feedback, we appreciate it and understand its been a frustrating journey with that issue. Were you able to get in touch with an agent yet about your ticket?
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SKlenk29
Neighbour
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Did you ever get this figured out? I bought an iPhone and apple watch last year for the sole purpose of using the one number plan with my watch. Took months talking to multiple Telus employees and not a single person had even the slightest idea what could be wrong. It’s been a year and figured I’d give it one more go before switching back to a Samsung phone or perhaps a different provider. I just did a google search and google AI told me more than all those Telus employees together. I feel slightly more optimistic but am afraid to reach out to Telus again to just be left as frustrated as I was last year. Any advice would be helpful.
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