Mobility

Hi, How do I get a copy of my previous bills for last year? It's been more than 90 days since I've closed the account and I can't access my Mobility Acccount online anymore. Thanks for the assistance.

I've bought an Iphone 4s with no Activation Lock nor is it Blacklisted. Under Carrier it shows Carrier 14.0 and refuses to take any of my Sims (I don't have a Telus one). After a quick check online it came back as beeing Locked to Telus. I tried unlocking it via their Live Assistant, which prompted

This number called me about 5 minutes ago and was very confused. Said hello, claimed they were from Telus, asked how I was doing, I replied "doing ok" and then they hung up. Seems unlikely to be a real number from Telus, and just wanted to verify

I was in the flight with my roaming turned off airplane mode on. I got charged by Telus for roaming! It was definitely not the case that my roaming was on and I forgot to turn it off. I suspect My Telus app on my phone uses data while you are traveling abroad and charges you for the roaming! My requ

What is happening? Sometimes, when we were told to join you guys then you guys say that even if we connect our credit or debit card the pre-authorization payment will be activated and the discount of $10 will be applied but now after using the Telus network for 3-4 months, now you guys tell me that

Hi, I recently cancelled the Telus plan and after a month I received $18 bill which was deducted from my wrong card but I want to pay that bill from a different card please help me out on this and need a refund on the same card , also tried contacting through the chatbot which is completely useless

My phone died and has been plugged in for 30 minutes, not a single percentage. I am using the same cord I have used since I have bought it, which has had no problems charging it before. My phone shows the white charging symbol but when i try to turn it on it immediately shuts off. Telus' very helpfu

My phone can’t call or call in. It’s say 7B1 your phone is not activating ….. I can’t call you guys so I don’t know what to do. Thank you

I was recently in Europe and returned home to Canada. We still have active 30 day Europe Easy Roam Travel Passes on our accounts. We are heading back to Europe again. I’ve been told that they will expire partway through this next trip. (Which is shocking since once of our phones was on airplane mode

One month ago I closed my account with Telus. When paying the last bill, we have over paid and now comes up that account has credit. I have tried both the chat and the phone line and can’t get ahold of a rep to actually help me with this issue. The bot chat is absolutely useless if you don’t have an