telus tv+
58 TopicsTelus TV+ on Chromecast with Google TV not playing video
Hi, I just got Optik TV and installed the Telus TV+ App on my Chromecast with Google TV and it won't play anything. I have tried Live TV, On Demand, and from the Guide and it always loads for 1 minute and then gives me error code ERR_PLAYER_P001. Other video apps work and do not have any issues. Any idea on how you fix this? Thank you for any help.Solved6.9KViews0likes11CommentsCannot login to TTV+ on Andorid TV: User MultiGEO Property Does Not Match
I'm having issues logging into the Telus TV+ app on Android TV. I recently had to reinstall the app because it would not load, and upon trying to login with my MyTelus account it either returns a generic "Login failed" error or "User MultiGEO property does not match." I have verified that the username and password that I'm using to login is correct. This only affects the Android TV app. I am still able to login successfully via browser and the mobile Android app. However, it's the Android TV app I would prefer to watch from as it's what's hooked up to my TV.6.6KViews0likes9CommentsTelus TV+ shows error randomly while watching TV
The Telus TV+ app on Chromecast with Google TV will randomly show an error while watching live TV. The channel will be streaming fine and then suddenly show an error message saying: "Sorry an error has occurred. Please try again. ERR_PLAYER_P213". After this error appears, changing to any other channel will also show the error. Exiting to the home screen and then launching the app again will fix it. What causes this error and how can we prevent it from happening?4.6KViews0likes2CommentsTelus TV+ channel guide keeps switching to "all channels"
I'm experiencing an issue with my Telus TV+ channel guide. The filter and sort settings keep reverting to “All channels,” even though I had selected “My favourite channels.” While the TV is on, the guide correctly shows “My favourite channels” after I select it. However, after turning the TV off and then back on later, the guide has reset to show “All channels.” I’ve restarted both of my digital boxes, but that didn’t resolve the issue. This has been happening for several days. Is this an issue for anyone else?3KViews8likes44CommentsMy Favorite Channels and Recording Settings?
With respect to Optik TV+ 21T boxes, the persistent issues with My Favorites and Recording Settings/Options are in their 2nd year. Is it asking too much: Telus, if you are reading this, are there any resolutions in the works? If so, any updates or ETA? Is cable TV still part of your mission? Last I checked it's still a line item on my monthly Home/Internet Services bill. Cable TV appears to have taken a back seat, or perhaps not even seated next, to Streaming and OnDemand services. Not looking for Amazon Fire Stick just a Telus Glow Stick would suffice for now. A non-complicated, unencumbered TV viewing experience is not a lot to ask; considering, we are committed to 2yr plans for just that!2.4KViews1like4CommentsBitrate Quality on TELUS TV Plus
So, I am literally day 1 with Telus tv. I switched from old school 1080p60 Shaw boxs. It is insane how poor the bitrate is with Telus tv plus. I have 5 gig fiber with telus (and love it). I have their android boxes hard lined too. Yes, I have the right res set on each box with the best possible quality set. The poor quality is 100% due to telus brutal bitrate feed. I should have done some more research on this, there are a pile of posts on this same subject. I just assumed with such good internet the bitrate would be good too. I flipped back to one of my shaw boxs, since my service was not cut off yet, and its crazy to see the difference in quality, especially in sports. Thankfully I am within the 30 days and will be returning everything and calling shaw asking to put a hold on that cancellation. If you care about quality, hold off getting telus tv till they bump their bitrate. AndrewSolved2.3KViews1like3CommentsThe recording list is unavailable
My pvr started acting up and not showing any recordings, stating to make sure the digital box is connected to the network. I've restarted everything multiple times, called tech support and was on the phone for an hour trying multiple things and restarting. The result was they figured the pvr and digital boxes were old. So replaced them... And still the same issue. Anyone dealt with this before?Solved2.1KViews0likes5Comments